Major Thai Financial Services Group Transforms Privacy Operations
How a financial conglomerate with 5M+ customers across banking, insurance, and asset management achieved high DSAR SLA compliance and increased consent collection significantly.
The Challenge
This major Thai financial services group operates across banking, insurance, and asset management subsidiaries, serving over 5 million customers through physical branches, online banking, mobile apps, and partner channels. The convergence of Bank of Thailand (BoT) data governance requirements and PDPA compliance created an unprecedented operational challenge.
- Bank of Thailand (BoT) regulatory requirements mandating comprehensive data governance alongside PDPA compliance
- 5M+ customer records distributed across banking core systems, insurance platforms, CRM, and digital channels
- Consent collection rate stagnating at low due to fragmented multi-channel consent capture
- DSAR SLA compliance at only below target, risking regulatory penalties from both BoT and PDPC
- Cookie compliance gaps across 25+ customer-facing websites and web applications
- Regulatory audit preparation requiring 6 weeks of manual data gathering from multiple subsidiaries
The Solution
The financial group selected Conzento as their unified privacy operations platform after a rigorous evaluation that included PoC deployments and security assessments by the group's CISO team.
Consent Management Platform
Unified consent lifecycle management across all customer touchpoints -- branches, online banking, mobile apps, call centers, and partner channels -- with real-time synchronization
Cookie Consent Management
Automated cookie scanning, categorization, and consent banner deployment across all 25+ websites with real-time compliance monitoring
Privacy Notice Generator
Dynamic privacy notice generation with version control, ensuring all subsidiaries maintain consistent, legally compliant notices
DSAR Automation with SLA Monitoring
End-to-end DSAR workflow with automated data collection from all subsidiary systems, built-in SLA tracking with escalation alerts
Regulatory Dashboard
Real-time compliance status dashboard designed for BoT reporting requirements, with automated report generation for regulatory submissions
Implementation Journey
The Results
The platform went live across all subsidiaries within 4 weeks, with measurable improvements visible from the first week of operation.
The Solution
Client names have been anonymized to protect confidentiality. All metrics are from actual Conzento deployments under specific implementation conditions.
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