Leading Thai Government Regulator Achieves Full PDPA Compliance in 8 Weeks
How a national regulatory agency managing 10M+ citizen records transformed DSAR processing from 45 days to 48 hours with zero data leaving their network.
The Challenge
As a national regulatory agency overseeing critical sectors of the Thai economy, this organization manages personal data from over 10 million citizen records. With PDPA enforcement accelerating and government agencies under increasing scrutiny, the agency faced mounting pressure to demonstrate full compliance.
- 15 legacy systems operating independently with no unified data inventory
- Manual DSAR processing requiring cross-department coordination, averaging 45+ days per request
- No automated Record of Processing Activities (ROPA) generation
- Consent management scattered across paper forms and disconnected digital systems
- Upcoming PDPA compliance audit with no clear path to readiness
The Solution
The agency deployed Conzento's complete data governance platform in an air-gapped, on-premise configuration -- a non-negotiable requirement for a government entity handling citizen data at this scale.
Data Discovery with Thai NLP
Automated scanning and classification of personal data across all 15 systems, with Thai-language document understanding that accurately identified Thai names, ID numbers, and addresses in legacy formats
Automated ROPA Generation
Real-time Record of Processing Activities that updates automatically as data flows change, eliminating weeks of manual documentation
DSAR Workflow Engine
End-to-end automated workflow for receiving, processing, and fulfilling data subject access requests with built-in SLA monitoring
Consent Management Platform
Centralized consent lifecycle management replacing paper-based processes with digital consent records linked to specific processing purposes
Air-Gapped Deployment
Complete on-premise installation with zero external network dependencies, ensuring no citizen data ever leaves the agency's secure network
Implementation Journey
The Results
The transformation was completed in 8 weeks from initial deployment to full PDPA compliance certification readiness.
The Solution
Client names have been anonymized to protect confidentiality. All metrics are from actual Conzento deployments under specific implementation conditions.
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